[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1555456846524{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-12 vc_col-md-12″]

RETURN POLICY

[/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Important notes regarding returning items:

  • We will send a courier to collect returns logged within the 14 day return period free of charge. Should you wish to return something after the 14 days please contact our helpful Customer Loyalty team who will advise you accordingly.
  • All products (including certain non-returnable items) can be returned if they are faulty, not fit for their intended purpose or do not match the sample or description.These products need to be returned in their original packaging with all labels attached. Please contact our delightful Customer Loyalty team should you receive a faulty product and they will assist you with the process.
  • We require that promotional free gifts, received with purchases, are returned to us when the purchased item is returned. Please ensure that you log a return for the free gift to ensure that your returns are processed speedily.
  • All products under guarantee/warranty must be returned along with the original packaging and guarantee/warranty forms. We are unable to have these items repaired/replaced by our suppliers or the manufacturers without all relevant pieces and may be unable to accept or process your return. Please refer to the product guarantee/warranty card for further information.

[/vc_column_text][vc_column_text]

*Special conditions applicable to returns of defective/faulty products:

Defective products can be returned up to 6 months of delivery date by contacting our helpful Customer Loyalty team who will advise you accordingly.

  • A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed.
  • The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.
  • When returning a product after the 14 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession.

[/vc_column_text][vc_separator][/vc_column][/vc_row]